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Crunchbits EXCELLENT review
Joined them. Network was great and hardware was as well. Their support team is horrible. They pick and choose which tickets to respond to. Horrible service provider
Oh and I should mention that if you try to flag them publicly for not responding to your tickets they insta-delete your account.
Well, if the hardware and network are fine, how important is your ticket? Prioritizing need over want always makes sense.
All i did was raise a ticket to upgrade my bandwidth and then got no response. They basically tell you to fuck off and instantly kick you off their platform. Garbage host. Look at their thread. I was not the only one they did this to. THEY DO NOT RESPOND TO TICKETS period.
Even my support ticket went unanswered. What if my server had gone down. Can't stand providers like this.
0/10 for customer service. Yea, I will give them that. Their hardware / network was ok. I won't lie or flame them for that but the support is terrible.
I do technical support there. We try and get to everyone, and no one is cherry-picked. Sometimes the time for a reply can be a little long, as it needs to get forwarded to someone. But in general, we get everyone happy, and if you want to have something above (like management) where you cross that line of whenever it is worth it for us to do, or better to go and help others, we will nicely reply sorry, we can't help you.
Yep and when I make one post about not getting my ticket replied to, my account gets instantly deleted. Its a good thing I had nothing valuable on my server yet otherwise it would have become a legal problem too. Just horrible.
care to provide any evidence?
seems like @crunchbits already responded to your accusations in their thread; https://lowendtalk.com/discussion/comment/3635590/#Comment_3635590
Would love to but they didn't just kick me off their platform, they deleted my entire account with them just because I raised my ticket publicly because I got ZERO support.
Like I said go at your own risk. There was no room for me to do anything. JUST refunded and deleted.
OP sounds like a nightmare customer.
1) their support lacks
2) I did not use all that bandwidth they claim i did. I used 3% but wanted to increase it before we did any real data movement as I mentioned I wanted to ensure this went through before proceeding
3) They don't care about your reasoning and just insta delete you. <--- THIS IS MY BIGGEST ISSUE
What if I had sensitive data on my server. What kind of REPUTABLE host does this??
You'd have backups and a business continuity plan to enact upon.
If you go out of your way to annoy the host - then any.
While OP was busy bashing us here, he could have simply had what he wanted and left: final response here.
Clearly a language barrier exists, since I said nothing to the effect of "using all bandwidth" being a reason but I can work through language barriers. What I cannot work through is acting like the most entitled man-child I've run into yet and threatening to leave us bad reviews in PMs and harassing support staff via every possible venue. Same thing I told you there: Please show all the other hosts exactly why they don't want you as a customer, too.
And yes, @Pichu23 you are the literal only person that this happened to. Would be cool if his 'bad review' was at least accurate and truthful.
If no screenshots they maybe at least e-mails - you should have something there, right?
Show the view for crunchbits search - from first e-mail like "Welcome to C/Thanks for registering", then "Thanks for payment", then e-mails about opened ticket etc? With timestamps visible please :-)
So you bought a service that wasn't to your needs and then asked for a free bandwidth upgrade?
Having been with Crunchbits for a while now, I will say that their response experience for ticket support was good and detailed, only occasionally a little slow (I guess that's because of the time difference). And I've noticed that they're actually happy to talk to users and understand needs or, conversely, answer questions. I personally got a lot of insight from Eric about server hosting and leasing, which also helped me think about what options and cost control should be next for my project.
A well known secret is that if you talk in a friendly manner, you will often get more than you bargained for.
Now that we have dedicated thread to talk about Crunchbits support , I'll also leave note here that I'm a happy customer, very satisfied with both their service and support.
They're courteous and detailed in their answers, and quite obviously working in the customers' best interest.
Just in case it wasn't clear for anyone (since the threads are kind of split and almost everything he said was untrue): we did not delete his data and would not do that. I just cancelled his renewal at that point and refunded him as a business decision was made to not continue the relationship into the future. I would have let him take whatever time was needed to move anything or migrate, the resources weren't an issue.
This wasn't even about the 'high priority' ticket spam, PM'ing on LET, leaving messages in thread, or e-mailing every known address on the domain despite being answered the first time within an hour of his first ticket. It was in response to telling me he was going to leave bad reviews for not getting his way. That crosses the line and isn't a legitimate business transaction and something for which I personally have zero tolerance.
We didn't delete anything in the support system either so he would still have access and/or the e-mail copies. He definitely would have access to the stuff in his outbox that spammed every [email protected] email on our domain, too. That didn't even go through the ticketing system.
Alright enough of me bumping my own shit performance thread . That being said: I don't want to discourage legitimate issues/feedback. We absolutely are not perfect and with customer feedback (and testing) have implemented multiple service upgrades and support procedures to improve our offerings. The only way we can implement better procedures and catch things is via feedback, so it really is highly valued.
The same goes in reverse as @danblaze mentioned. He had an interesting project that presented some unique hardware challenges and I enjoyed trying to come up with the most cost-effective and efficient solutions for multiple timelines. One of us is usually available for generic inquiries like that--though the response times there are admittedly slower.
I've provided some not-so-easy-to-meet needs 😄
No way how, if I really feel that your responses are very slow or need to get a quick response from you, I'll push it within reason.
It's just that sometimes with a long discussion ticket, I prefer you guys to put it up rather than close it. (I know that closing is part of the CMS system automation.) It causes me unnecessary confusion at this point.
I already tried and benchmarked one of their VPS. It's very good, surely one of the best. About the Customer Service, i feel they responded fast.
Crunchbits 1 Core AMD Ryzen 5950X 4GB RAM - 8 USD
For more complete benchmark just hit my signature below, and search for "crunchbits"
Have absolutely fantastic reviews for @crunchbits as far as their service and responses to tickets as well. So i would highly recommend them.
Very honourable and gracious too. I encountered an issue on their service (technically it wasnt their issue but an issue with one of OS) and pointed out to them.
Within a day they themselves tested it out, confirmed that it indeed was an issue with the OS.
And just for helping them with that much to make their platform better, they gave me the a free service. Very gracious.
And this is just one incident, and there are several others where their operator staff really gives their best possible support and response very timely.
And now @Pichu23 is silent.
He signed up yesterday and started this thread soon thereafter
I suspect a case of hit-and-run, but we'll see
I have accounts with you and performance is extremely good, I've had a few tickets not respond to, and did cost them a sale. This morning I got a email from them explaining what happened to my ticket. I didn't bug them about no response , so the email was unsolicited. The ticket was about an upgrade. Unless I actually can't access my server and I know it's not because of something I did, then I'm not worried about their customer service. From the email they sent me, it looks like they need to work out some enteral ticket issues that get marked incorrectly. Overall I had great success with them.
Btw for the price I'm paying for my server, I really shouldn't expect much from them. I also believe the server is un-managed, so you're really on your own.
I'll continue to buy from you!
That is so simple and well said. There's so many bad things in the world right now, let's just all be nice to one another and help each other out.
I love CrunchBits and the people there are fantastic!
Btw, when I first started with them I inquired about being able to add funds to my account to make it easier to pay invoice. I told them that other providers had that function, and within hours of inquiry, the function was there. Now that's customer service. 😊😊
That’s about right.
Also, some (or most) providers here tend to go the extra mile for their customers.
Crunchbits is fine. I've never had any issues with their support when needed.
Crunchbits support has been excellent for me so far, they even upgraded me to a new node with double the ram for free.
0 downtime so far
Everyone here is complementing the support.
Has anyone tried spamming numerous tickets asking the same question over and over again even despite getting an answer and be sure to couple it up with threatening DM's to the host. How is the support after being a dick?
Despite me not being their client, I interacted with them on different occasions and different forums - and they seem like people I want to work with. I will surely use their services when I'm in need to expand my network to the USA.
They appear to be honest and hard working people, I never heard a negative opinion about them besides this FUD thread.
I regularly shop for smaller companies products and in locations different than "world wide internet hubs" - or something like that.
I'd rather go with Crunchbits in a smaller location in Coeur d'Alene than a big competitor in NY for my core infra. I trust a smaller company way way more than a big one to fix issues - big companies won't give a fuck about complaints, smaller providers will.
LET is an excellent place to find passionate providers that are worth maintaining a stable business relationship - unlike big competitors, they WILL care about You and Your business.