Zeneva.net Absolute Frustration
Guys, This is my Horror story with Zeneva.net
I had ordered their service on 21/11/2013 Around 12PM and I order a dedicated server (Dual Xeon L5520 with 24 GB Ram for $49 with a $10 setup fee) using my Payoneer Debit Mastercard
After two hours I opened a support ticket asking what is the status of the server
- Timothy Lee From Zeneva after 5 hours that I will have to wait for the verification process. I asked how long do I have to wait until the delivery - he told me it may take upto Wednesday.
- I told Timothy Lee that if it really takes that long, please cancel the order. Because order was just placed and still not verified - so it was easy to cancel
Timothy replied that I am EXTREMELY LIKELY to be getting the server on Next Saturday (23rd November). So he will not cancel the server
I waited until Saturday late hours (23rd Nov) and no one contacted me. I opened a support ticket for the status of the delivery and Timothy Lee replied after couple of hours that I will be getting my server today (23rd Nov)
I didn't get my server that day. I asked in the support ticket about the status, Timothy lee replied that he is "Finalizing the order" and I will get it today (24th Nov)
I waited until 26th Nov, and opened a support ticket to cancel the order. Tomothy Lee said he cannot (and will not) cancel the order. I will have to cancel it "PROPER WAY". So I asked him what is the "PROPER WAY". Then this guy replied "NOT TO BOMB THEIR HELPDESK WITH QUESTIONS". I asked him again to explain "PROPER WAY" to cancel it. He then replied that I cannot cancel until the service is active
I asked him when can he deliver, and to give me an honest reply. He said that he will deliver in Wednesday (Nov 27)
It was end of wednesday and still no one contacted me. So by the end of the day (Pacific Time) I asked Timothy if he will really deliver me the server. He said all orders are finalized and will be delivered in a couple of hours!
Wednesday ended. Now it's thursday and I asked him where is the server. After a long time he said My Order was already delivered. Then I told him to check the services section in the WHMCS because it was still showing service as PENDING. Timothy replied "he will check momentarily and send me the email"
Thursday ended, no one even sent me a mail. I was so fucking annoyed and frustrated. How could a service be this bad? How someone's attitude can be this bad. I asked what is their problem and if the server is already ready and configured why they are not giving me access. After almost 16 hours (Now it's Friday) he replied that the server is configured and delivered.
I checked my mail and found their welcome mail in the spam folder which appeared 2 hours ago. Fine! I thought. The welcome mail contains root access, ip and password. But IRONY, that password doesn't even work. I can't log into the server
I opened a ticket that the access which was sent to me is wrong and I cannot log into the server 2 hours ago. No one cared to reply! The server IS STILL INACCESSIBLE by now.
During these conversations, I tried to call their support desk. And I found other peoples were complaining about their numbers invalid in the LEB thread. Their main number 1-866-487-0388 is invalid (I tried calling from my phone as well as skype). Then I found in the LEB thread (http://lowendbox.com/blog/zeneva-49month-leb-dual-intel-xeon-l5520-dedicated-server-in-las-vegas/) where Timothy had given other number (1-888-413-1999) and (1-407-608-5404) and it's just automated answering machine always replying extension 410, 409, 405 is unavailable. And sometime their answering machine forwarded to another number which was said to be "unavailable". Now The Extremely unprofessional thing is this guy "Timothy Lee" has mentioned "[email protected]" as his email address in his support desk signature. That email address also bounce mails. I told him that his email address is not correct and he just said that his email address is "[email protected]" and he will correct it in his signature, 4/5 days ago. But His signature is still showing that very same email address which continues to bounce emails.
I canceled their server while ago from the WHMCS panel (using Request Cancellation feature at the end of the billing period).
I suggest you to stay 100 MILES AWAY from this company and this guy. Either he is a FRAUD or a F**king crackpot who just doesn't know how to deal with people and how to value his words.
All my $59 is completely wasted. I am so very much annoyed right now!