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Customer who's DDoS was mitigated still complains

Customer who's DDoS was mitigated still complains

likexianlikexian Member
edited June 2013 in General

http://www.lowendbox.com/blog/vpsnodebox-7-00month-1gb-kvm-vps-in-phoenix-az/

I got the kvm some days ago, and they stop my vps just now, the reason is getting ddos, but I am sure none will attack me, and ask for log.

At the start, they tell me they will send me the log, but after that, they tell me there is not log.

I live chat with them, just ask for log and ensure I am getting attack, but they don't show me.

No log, how can anyone sure that the ddos is on my vps? I just think then make a mistake and stop my vps, then no log.

any way they don't like chinese user, they tell me will refund, but no happen.

Title edited by @liam (reason: unreasonable title).

«134

Comments

  • likexianlikexian Member
    edited October 2012

    .

  • TazTaz Disabled

    Anything that is online can and will get attacked. I love Murphy. They have taken the best decision so far and acted professional and you were being really ignorant.

    Thank god, I will no longer have to deal with these type of customer. No more host bizz for me. @infinity can I change my user name to taz only?

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • PhoenixVPSPhoenixVPS Member
    edited October 2012

    @Randy Thanks allot for the notification. He didn't believe me what I told him so I offered him a refund, but that wasn't good enough either. I refunded his money anyway.

    @Taz_NinjaHawk When I saw that his paranoia was getting the best of him there wasn't much I could do. Interestingly enough that I have about a dozen customers from China that speak impeccable English and are very respectful.

  • @Taz_NinjaHawk if there is a ddos, show me the log or any evidence, is it difficult?

  • @vpsnodebox you show me nothing, how can i believe that?

    if you were me, you will believe that? it is very simple.

  • TazTaz Disabled

    @vpsnodebox language barrier and ignorence can be a bitch ;),

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • @vpsnodebox up to now you refunded nothing or you make another mistake

  • SpiritSpirit Administrator

    @Taz_NinjaHawk said: Thank god, I will no longer have to deal with these type of customer.

    This most likely works good for both sides.

  • TazTaz Disabled

    @likexian

    I do not know why consumer thinks that it is fun for providers to harass their clients. And you also got a refund. I do not understand why all these drama. O wait, this is LET.

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • dragonballz2kdragonballz2k Member
    edited October 2012

    He could have one big log file, or it is coming from multi ip. ddos can be sorta hard to track plus log files could get really big.

    Then he could be lieing the world will never know!

    Edit: late post

    Thanked by 1likexian
  • @Taz_NinjaHawk you really know the true?

    for example, you say he have refunded, but no.

    you just think all him is right, all me is bitch, this just because i am not the us people, but him!

  • SpiritSpirit Administrator
    edited October 2012

    @Taz_NinjaHawk said: I do not know why consumer thinks that it is fun for providers to harass their clients. And you also got a refund. I do not understand why all these drama. O wait, this is LET.

    When someone get news like this guy it's completely normal that he want to know more and see some logs. What do you see unreasonable here? I would insist too.

  • @Taz_NinjaHawk for example, another ip get ddos, but he stop the wrong one, this is really possible, which i have ever met. then of course no log.

  • @Spirit really thank you!

    i just want to make sure i am getting ddos

  • OK now really refunded, but they havn't ever give me the log

  • RandyRandy Disabled
    edited October 2012

    he is protecting your VPS dude, anything can happen.

    Reason: your VPS was under DDOS.

    and having https doesen't mean it can be watched by the Govt

  • @likexian said: OK now really refunded, but they havn't ever give me the log

    Why do you still want it? Take your money and buy a new VPS.

    RamNode: High Performance SSD and SSD-Cached VPS
    New York - Atlanta - Seattle - Netherlands - IPv6 - DDoS Protection - AS3842
    Thanked by 1likexian
  • someone tell me that SECURED-SERVERS won't null ip, I think they make a mass of mistake.

  • vdnetvdnet Member
    edited October 2012

    @Spirit said: When someone get news like this guy it's completely normal that he want to know more and see some logs. What do you see unreasonable here? I would insist too.

    I will say that taking logs isn't always our first priority either. Our priority is stopping the VPS / attack so it doesn't continue to affect our other clients. Although, usually spikes in traffic are shown on our bandwidth graphs, but pps aren't.

    ByteOnSite :: Affordable cloud VPS, 7 years of experience

  • @Nick_A @Randy thank you any way.

    they must have lie to me

  • All data centers will null IPs as a last resort.

    -Joe @ SecureDragon - LEB's Powered by Wyvern in FL, CO, CA, IL, NJ, GA, TX, and AZ
    Test our network here: Drgn.biz
  • @vdnet they do stop my vps first, and then didn't sent me any letter about this, not util i ask, they just take it nothing happen.

  • TazTaz Disabled

    @spirit and this gives him every right to open a thread saying "Vpsnodebox is the worst provider ever".

    Come on. I thought this was LET not WHT.

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • @KuJoe null ip normally won't unnull within 24 hours, but they unnull it in two minutes.

  • SpiritSpirit Administrator
    edited October 2012

    @vdnet of course but if there appear some doubt how hard is to show those graphs to client at request? From what I read here ex clients biggest problem was doubt and not getting any proof on request - nothing what couldn't be resolved relatively easily.

  • RandyRandy Disabled

    well i guess its a reasonable to at least send a email notification @vpsnodebox

    @vpsnodebox, did u show him the dc logs?

    Thanked by 1likexian
  • @Taz_NinjaHawk so what you thing, i stop you vps, without any possible reason, you will open a thread saying "xxx is the best provider ever" ?

  • TazTaz Disabled

    Are you sure? Some provider like linode will wait 24 hour will Francisco will check it on a hourly basis.

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • @Randy they show me nothing

  • KuJoeKuJoe Member
    edited October 2012

    @likexian said: @KuJoe null ip normally won't unnull within 24 hours, but they unnull it in two minutes.

    The amount of time varies. Some datacenters wait 24 hours, others wait 15 minutes, others wait for you to open a ticket. Either way, if the attack is large enough they have 2 options: nullroute or terminate/turn off the server.

    -Joe @ SecureDragon - LEB's Powered by Wyvern in FL, CO, CA, IL, NJ, GA, TX, and AZ
    Test our network here: Drgn.biz
  • vdnetvdnet Member
    edited October 2012

    @Spirit I don't think many providers keep logs or graphs of PPS, maybe I am wrong. We have had servers using 10000s of PPS with only a few mbps, which can really affect other clients.

    ByteOnSite :: Affordable cloud VPS, 7 years of experience

  • no reason, no log, no any email notification, all is nothing.

  • TazTaz Disabled
    edited October 2012

    No, I will ask em what is the reason. If they won't discuss, I will ask for a refund and backup (if possible no biggy). If they arent willing to work for me or not willing to refund ( assuming it is pro-rata, if the payment was 15 days old), I would file dispute or chargeback. I will not come here and start crying.

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • PhoenixVPSPhoenixVPS Member
    edited October 2012

    @Randy I have tried to get to it, but considering how he behaved I could have said anything to him and shown him anything, it didn't matter. When I saw the hostility I offered him the refund. I am sorry but I will no longer put up with this level of hostility from Chinese customers. Not all are the same, some are really nice, but over the last couple of days I have put up with allot and tried to cater to their every need. @Taz_NinjaHawk He can have his VPS to if he wants to package up in a tgz file.

  • SpiritSpirit Administrator

    @Taz_NinjaHawk said: I will not come here and start crying.

    But you're just doing this...

  • Be generous bro,some DCs dont keep logs as @vdnet said. they wont stop your vps on no reason.

    PaulVPS - Los Angeles, Seattle and Frankfurt low end OpenVZ & Xen VPS with fantastic performance.
  • eLohkCalbeLohkCalb Member
    edited October 2012

    @vdnet said: I don't think many providers keep logs or graphs of PPS

    If that's the case, I'd consider this provider a not-ready-to-provide-service provider.

    © 2014 eLohkCalb
    Thanked by 2Spirit likexian
  • JyleeJylee Member
    edited October 2012

    Hello, YuanZhang Li. Goodbye, YuanZhang Li.

    Give me a free VIP :)

  • TazTaz Disabled

    @spirit enlighten me please.

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • @vpsnodebox said: I am sorry but I will no longer put up with this level of hostility from Chinese customers.

    You should really give Chinese the last chance.boss

    PaulVPS - Los Angeles, Seattle and Frankfurt low end OpenVZ & Xen VPS with fantastic performance.
  • @Jylee said: Hello, YuanZhang Li. Goodbye, YuanZhang Li.

    i want a free VIP :)

    Hello bro.guessing you com from hostloc.

    PaulVPS - Los Angeles, Seattle and Frankfurt low end OpenVZ & Xen VPS with fantastic performance.
  • @eLohkCalb said: If that's the case, I'd consider this provider a not-ready-to-provide-service provider.

    I didn't say don't keep logs, I said don't keep logs of packets per second, which is an unlikely thing to log or graph.

    ByteOnSite :: Affordable cloud VPS, 7 years of experience

  • no reason, no log, no any email notification, all is nothing.

    You should really give Chinese the last chance.boss

    This thread is a treasure trove of great quotes. :)

    -Joe @ SecureDragon - LEB's Powered by Wyvern in FL, CO, CA, IL, NJ, GA, TX, and AZ
    Test our network here: Drgn.biz
    Thanked by 1netomx
  • @vdnet if there is a 1.4G ddos, won't you keep anything show to customer?

  • If a refund didn't resolve this, I don't know what will. Farewell good thread, but you were not destined for greatness this day. :(

    -Joe @ SecureDragon - LEB's Powered by Wyvern in FL, CO, CA, IL, NJ, GA, TX, and AZ
    Test our network here: Drgn.biz
  • likexianlikexian Member
    edited October 2012

    @KuJoe yeah

  • @KuJoe refunded is after this thread.

  • @likexian said: yeah, for example

    I don't understand what you're saying. Sorry. :(

    -Joe @ SecureDragon - LEB's Powered by Wyvern in FL, CO, CA, IL, NJ, GA, TX, and AZ
    Test our network here: Drgn.biz
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