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Anyone have comments on rackd.net?

Anyone have comments on rackd.net?

MikHoMikHo Member
edited September 2012 in General

Found this on WHT http://www.webhostingtalk.com/showthread.php?t=1191200 and it has pretty good ping from my side of Europe but I have never heard of the company rackd.net before.

Do any of you have any experience with them?

Comments

  • Hmm interesting. I tried talking to them on live chat and they were very slow to respond. Also they are refusing to tell me which DC their servers are located in which is kind of suspicious...

  • Looks like they just resell http://www.serverstadium.com/

  • TazTaz Disabled

    @Spencer said: Looks like they just resell http://www.serverstadium.com/

    How do you know?

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • I should setup a site like that as well and do some light marketing, seems like free money to me.

  • Yeah sounds like ServerStadium. Exactly the same machines/bandwidth etc and pricing that's a few dollars above the wholesale price. Also provide very generic/no information via Live Chat

  • TazTaz Disabled

    I would really like to know how you guys can tell if this is serverstadium.

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • @liam Not what their staff are saying, this is from the live chat:

    "Arun says: Welcome to Live Help, how are you today? John Richardson says: Hello, I'm good thanks John Richardson says: I was looking at your WHT dedicated server offer John Richardson says: I'd like to ask a few questions John Richardson says: Which datacentre is it in? Arun says: Our datacenter is at Seattle. John Richardson says: Which datacenter exactly? Arun says: Please contact our sales department to know more about this, John Richardson says: ok"

  • @Taz_NinjaHawk Same specs and bandwidth etc as Server Stadium. Same location; very limited info given by their staff about the DC. Just seems that they're either reselling or really don't train their Live Chat team too well

  • TazTaz Disabled

    Outsourced maybe?

    @jkr1711 said: "Arun says: Welcome to Live Help, how are you today? John Richardson says: Hello, I'm good thanks John Richardson says: I was looking at your WHT dedicated server offer John Richardson says: I'd like to ask a few questions John Richardson says: Which datacentre is it in? Arun says: Our datacenter is at Seattle. John Richardson says: Which datacenter exactly? Arun says: Please contact our sales department to know more about this, John Richardson says: ok"

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • @Taz_NinjaHawk possibly, but I'm just confused as to where the server is located now...

  • @liam ah thought so. So chances are that it is a ServerStadium reseller then

  • traceroute to their test IP : 74.112.207.250 goes via commercialmedia.com

  • TazTaz Disabled

    @jkr1711 Yep. Server stadium,

    Looked at the total ip section 12 maximum :P And they are most likely reselling FDC as well :D

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • TazTaz Disabled

    After looking at RackD, I will be switching to Hostbill. Any day soon.

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • after reading the comments here, how you mention serverstadium... it almost feels like its mentioned with disgust? Am I getting the wrong feeling or is there something specific about them?

  • @Taz_Ninja Yeah looks amazing, but the only thing is getting my staff used to a new interface. Give me a few months and I'll probably be using it too

  • jkr1711jkr1711 Member
    edited September 2012

    @MikHo personally not used ServerStadium however I presume as a reseller of services then tickets for things such as physical reboots/os reloads etc would take longer? Also after talking to their (potentially outsourced) live chat team, I have a feeling that (no offence to them) they know very little about what they're doing. Best thing to do in my opinion is to go direct to a company that owns their own hardware

  • TazTaz Disabled

    @jkr1711 I beleive serverstadium owns and mnages those servers. ( Owner most likely arabic our sout asian per their WHT user name). Don't you get ipmi though?

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • TazTaz Disabled

    @jkr1711 said: Yeah looks amazing, but the only thing is getting my staff used to a new interface. Give me a few months and I'll probably be using it too

    That ordering template looks out of the world. Now I need find a way to migrate things.

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • Good morning :),

    Just to clear some things up,

    That offer is for our new location which is in Baltimore in the Commercial Media datacenter as the IP we provided will confirm, and any servers that are setup with this new promotion are located here,

    As for our Seattle setup, we have our own switching and power gear, reboots are handled by the client in their portal (Done by APC), not via ticket. OS Reloads are handled by our internal PXE and bandwidth graphs are also shown by our portal.

    We indeed use the same datacenter as the main Wowrack Products (Serverstadium included) for Seattle.

    As for my location, I am Australian and our Business is registered in Australia. Our Managment is in Australia, with support staff from various locations around the world.

    If you have any questions I'll be more than happy to answer them and your comments about live chat have been escalated to our Support Managment.

    Thanks, Nic

  • TazTaz Disabled

    @doctorcloud so are you saying that you do not resell serverstedium?

    Time is good and also bad. Life is short and that is sad. Dont worry be happy thats my style. No matter what happens i won't lose my smile!

  • Serverstadium is SCnet, and they're huuuuuge. Nothing wrong with reselling them -3-

    -- BOFH

  • The theme they've used for the site: http://themeforest.net/item/rackhost-hosting-business-theme/2390680?WT.ac=search_thumb&WT.seg_1=search_thumb&WT.z_author=Serifly

    And they are using http://bytecp.com/ - ByteCP from the people who make Hostbill.

    And their live chat is http://livehelp.stardevelop.com/ - yuck (and expensive)

    The domain was registered in May 2012

    The reason why I am bringing all of this up is because it looks like everything was put together in a hurry to make a quick buck. When you're also doing web design and sites for others you develop an eye for these things. They're even using the WP theme's logo.

    I wouldn't touch them with a ten foot pole. If they are only reselling to resellers (server arena), well, then some of you and even us may qualify. Just my 2 cents.

  • @vpsnodebox said: The theme they've used for the site: http://themeforest.net/item/rackhost-hosting-business-theme/2390680?WT.ac=search_thumb&WT.seg_1=search_thumb&WT.z_author=Serifly

    Seen so many people use this one including quite a few LEB providers.

    Internap VPS, Web Hosting and more - Cloud Shards | Need a VPS Upgrade?
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  • NickONickO Member
    edited September 2012

    Yes, I've heard of them and know Nic personally myself. I can assure you that Nic is providing a great service here. Just to clear it up he owns all of his hardware. + 1 from me.

  • VictorVictor Member
    edited September 2012

    @vpsnodebox said: The theme they've used for the site: http://themeforest.net/item/rackhost-hosting-business-theme/2390680?WT.ac=search_thumb&WT.seg_1=search_thumb&WT.z_author=Serifly

    And they are using http://bytecp.com/ - ByteCP from the people who make Hostbill.

    And their live chat is http://livehelp.stardevelop.com/ - yuck (and expensive)

    The domain was registered in May 2012

    The reason why I am bringing all of this up is because it looks like everything was put >together in a hurry to make a quick buck. When you're also doing web design and sites >for others you develop an eye for these things. They're even using the WP theme's logo.

    I wouldn't touch them with a ten foot pole. If they are only reselling to resellers (server arena), well, then some of you and even us may qualify. Just my 2 cents.

    Have you actually read the whole thread before posting this? No offense, but it just seems like you jumped to conclusion quite quickly without reading the whole thing.

    Firstly, I see nothing wrong with hosts using that theme, it's a great theme and many reputable hosts use it as well. So not problem there.

    Second, Not sure what you're on about ByteCP, that's a shared hosting panel...(And they're using Hostbill for billing).

    Third, Ugh, so it's a crap live chat(in your opinion) and expensive, but what's that gotta do with the provider's credibility. As you've mentioned, it's expensive, so wouldn't that be a good thing? A company that's willing to fork out cash for good support/livechat system.

    Fourth, They're registered in Australia as "Dr Cloud" as mentioned previously, and here's proof: http://abr.business.gov.au/SearchByAbn.aspx?abn=92150259644 I doubt someone would go through the trouble of doing all the above + registering an actual business just to "make a quick buck" as you put it.

    Lastly, Not sure what you're talking about regarding the reselling to resellers part, as I don't see that stated anywhere.

    Nothing against you, just trying to prevent a host being judged too quickly. Just my 2 cents on your 2 cents.

    FiberVolt | Quality Los Angeles & Chicago Virtual Servers - http://fibervolt.com

  • @Taz_Ninjahawk,

    What I'm saying is we have a very good relationship with our providers and we use this partnership to build our product line and better our infrastructure. While many would class us as resellers, we are not, considering the fact we are maintaining our own Switching Gear, Power Gear, Provisioning, provide end user support, monitor and upgrade our infrastructure..

    While I do thank Nick for his input we do indeed rent parts of our infrastructure in order to expand, add and upgrade our services. It allows us to deploy new switch gear, upgrade our TOR network and what not with relative ease,

    For instance, we are rolling out IPv6 and our new Gbit network which will provide public and private Gbit ports aswell as a private management network which could only be achieved by the use of this agreement and buying equipment outside of this agreements scope. So your free to make your own mind up here,

    @vpsnodebox,

    "And they are using http://bytecp.com/ - ByteCP from the people who make Hostbill." We are not using ByteCP, not sure where you pulled that from?

    "The domain was registered in May 2012" Indeed it was, but our business has been around since April of 2011.

    @FTN_Nick, Thanks :)

    Thanks, Nic

  • @Wintereise said: Serverstadium is SCnet, and they're huuuuuge. Nothing wrong with reselling them -3-

    Thanks for this information, I've been seeing their offers and the price is really good.

  • Np man :)

    -- BOFH

  • RackD TOS page is missing.

    Not Found
    
    The requested URL /terms.html was not found on this server.
  • @Biplab, thanks for that, had not notice after we moved it again.

  • @doctorcloud Any other specials then the one on WHT?

    Im looking for a dedi somewhere in the lines of what you are offering but for a cheaper price :) since it will be used for internal testing only

  • Seeing as i couldn't find anything that said i can't say the below,

    @Mikho,

    If you contact sales they should be able to sort something out,

    Thanks, Nic

  • MikHoMikHo Member
    edited September 2012

    @doctorcloud I'll do so and reference to the thread here.

    Oh.... The edit This is not WHT :) you can do almost anything and get away with it.

  • @doctorcloud Sorry, I didn't know all that. A detailed "About Us" page explaining who you are and what you do goes a long way :) Also we started out in December 2011 as drupalcentric.com, then in April rebranded to vpsnodebox.com, but we explain that on the About Us page. It might be worth taking a bit of time to write one.

    Also, I assumed it was ByteCP from how it looked, of course I didn't mean anything bad by it. I actually like HostBill and their products.

    I wish you the best, Marc @ VPS Node Box

  • Thought I should update the thread a little with wath happened.

    Well, sent a ticket to sales only to get the reply that this was their best offer they could make. Total waste of my time and giving my email to yet another provider (not that I think it would create any problems).

    After some more tickets I got an offer with lower price, when I then asked for HW raid (since i wanted to test vmware and it cant handle SW Raid). The monthly price for the raid card was more then the server itself. A real show stopper.

    I ended up getting a @datashack instead.

  • @MikHo Don't be upset, everyone needs/wants to make money. This is a ultra super mega competitive market, so if you don't balance your offer(s) properly the market will sideline you and and put you out of business anyway. @Datashack FTW :) I haven't used them yet, but I hear good things.

  • @vpsnodebox The only thing that got me upset was that it was needed a ticket to tell me that this was the best offer available. Could have said it straight out. On the other hand, we exchanged a few tickets and I have no grudge against rackd.

    It was just that te offer was not for me right now.

  • @MikHo This can always be avoided by the re-seller (or data center, depending on the company/business) by having a comprehensive configuration list on their website for each server and by practicing same pricing for everyone. No more deals trough tickets.

    Honestly, you have no reason to be upset. For example if I don't get a timely reply on a quote I move on.

  • @vpsnodebox Think you overreact on the word upset, its not that I threw something across the room or anything. More annoyed then upset. If you know what I mean.

  • @MikHo Unfortunately there really isn't much of a substitute for the word "upset", and most of the time it sounds actually better than anything else when used in a sentence to describe how someone else feels.

    I think that if I would have worded it like this it would have been worst: "Honestly, you have no reason to be annoyed." - then again, I could be wrong :)

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