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BlueVM - When payment goes wrong, prayer is the way to get your money back!

s070s070 Member
edited September 2013 in Providers

So I wanted to take advantage of the special BlueVM offer that was on LEB recently. I ordered a blue-4 server in Zurich, paid for it, but for some reason my client account would still show the invoice as unpaid.

I opened a support ticket, in which the agent asked for the PayPal transaction number, as the hosting management system did not report the payment. I gave him the transaction number, then he asked for a screenshot of my PayPal account, as he couldn't find my payment on his side.

I did not want to provide such personal information when they are unnecessary, so I opened a "item not received" dispute in PayPal's resolution center, hoping they move a bit faster without asking for more data they don't need to have.

In the meantime, I kept receiving overdue notices and a "10% late fee" was even added to my bill.

As usual, PayPal gave the seller 7 days to respond before I could escalate the case to a "claim", seven days during which BlueVM did not respond. BlueVM did not respond either during the ten days PayPal granted them to answer the claim before making the final decision.

I was finally refunded by PayPal, but BlueVM was of absolutely no help. Moreover, the negative availability on the blue4 servers makes me think that they overbook their machines by adding a few extra VMs per physical computer.

I could not even get to use BlueVM's services, and they already managed to disappoint me. Good job guys!

Comments

  • BlueVMBlueVM Member
    edited September 2013

    Hi Craigory! Trying to troll again are we? I find it funny that a new account with no posting history would be your way of trying to lie to people about us...

    Yes he did pay for a VPS under someone else's name (family) lied to us, and has been posting nasty things all over the internet about us for weeks.

    More stuff by him:

    https://twitter.com/Nastyfrog

    He's also trolled on our IRC.

    Notice how his post doesn't have a transaction ID or a ticket #? Seems odd to me...

  • ATHKATHK Member

    Regardless of the trolling, why do you feel that taking a screenshot of PayPal would be an issue? seriously .. it's called mspaint just black out the things you don't want them to see, BlueVM probably wouldn't even care or read anything that's not relevant.

    If you left the purchase of that big black dildo on there they would probably chuckle.

  • blackblack Member
    edited September 2013

    @BlueVM said:
    has been posting nasty things all over the internet about us for weeks.



    image


    lol

  • MunMun Member

    LOL, this kid. Hey @Nastyfrog do I work for bluevm? Bahahaha :P

  • MaouniqueMaounique Host Rep, Veteran

    @s070 said:
    Moreover, the negative availability on the blue4 servers makes me think that they overbook their machines by adding a few extra VMs per physical computer.

    Actually, stock in the billing panel has nothing to do with the real stock.
    For example, we were listed once on a chinese board for hosting and had some 50 orders for 20 stock and ended up with negative stock because of many same time orders. It was the time of automated youtube watching.
    While BlueVM is not the best VPS company out there, their service is solid with nothing to complain for at a very good price. I am running RDP in 256 RAM for 1 dollar a month.
    +1 for BlueVM

  • ErawanArifNugrohoErawanArifNugroho Member

    @Maounique said:
    running RDP in 256 RAM for 1 dollar a month.

    Which one do you use M? The new Feathur? And with what? Debian or Ubuntu?

  • MaouniqueMaounique Host Rep, Veteran
    edited September 2013

    Feathur, yes (the NEWCP special offer), and Debian forever :P

  • aglodekaglodek Member

    @Maounique said: running RDP in 256 RAM for 1 dollar a month.

    If it's the NEWCP promo, it's actually 256 RAM + 256 vSwap RAM for $1. Unfortunately, this offer out of stock now - wanted to get more of them ;)

    +1 for BlueVM here, too. Been running 2 such VMs under Debian 7 with Virtualmin + Postfix + Dovecot mailservers for about a month now with hardly a hiccup. Optimized a bit to use under 120MB RAM, so with lots of room to spare.

  • ATHKATHK Member

    We probably won't hear from @s070 anytime soon.

  • MaouniqueMaounique Host Rep, Veteran

    @andrzej said:
    If it's the NEWCP promo, it's actually 256 RAM + 256 vSwap RAM for $1.

    root@bluevm:~# ps aux
USER       PID %CPU %MEM    VSZ   RSS TTY      STAT START   TIME COMMAND
root         1  0.0  0.0   2148    76 ?        Ss   Aug21   2:32 init [2]
root         2  0.0  0.0      0     0 ?        S    Aug21   0:00 [kthreadd/752]
root         3  0.0  0.0      0     0 ?        S    Aug21   0:00 [khelper/752]
root       352  0.0  0.4  27760  1252 ?        Sl   Aug21   0:00 /usr/lib/policykit-1/polkitd
root       420  0.0  0.4  17644  1244 ?        Sl   Aug21   0:04 /usr/lib/udisks/udisks-daemon
root       421  0.0  0.0   6224     4 ?        S    Aug21   0:00 /usr/lib/udisks/udisks-daemon
root      1331  0.0  0.4  34280  1200 ?        Sl   Aug21   0:17 /usr/sbin/rsyslogd -c5
root      1400  0.0  0.2   6336   592 ?        Ss   Aug21   0:08 /usr/sbin/sshd
root      1411  0.0  0.0   2176   180 ?        Ss   Aug21   0:23 /usr/sbin/cron
root      3173  0.0  0.5  31232  1380 ?        Sl   Aug21   0:00 /usr/lib/upower/upowerd
root      9903  0.0  0.0   3636   168 ?        S    Aug28   0:00 /usr/sbin/xrdp-sessvc 9905 99
root      9904  0.0  0.0   5724   220 ?        S    Aug28   0:00 /usr/bin/ck-launch-session /u
root      9905  0.0  2.0  16464  5432 ?        S    Aug28   0:49 Xvnc :11 -geometry 1364x768 -
root      9909  0.0  0.1  15476   312 ?        Sl   Aug28   0:00 xrdp-chansrv
root      9930  0.0  0.0   3736   260 ?        Ss   Aug28   1:01 /usr/bin/ssh-agent /usr/bin/c
root      9936  0.0  0.0   2704   172 ?        S    Aug28   0:00 /bin/sh /etc/xdg/xfce4/xinitr
root      9939  0.0  0.0   3384   228 ?        S    Aug28   0:00 /usr/bin/dbus-launch --exit-w
root      9940  0.0  0.2   3432   772 ?        Ss   Aug28   0:02 /usr/bin/dbus-daemon --fork -
root      9948  0.0  0.4   6080  1104 ?        S    Aug28   0:06 /usr/lib/xfce4/xfconf/xfconfd
root      9955  0.0  0.5  18076  1508 ?        S    Aug28   0:00 xfce4-session
root      9960  0.0  0.7  19328  2048 ?        S    Aug28   0:05 xfwm4
root      9962  0.0  0.5  17184  1396 ?        S    Aug28   0:00 xfsettingsd --force
root      9963  0.0  1.9  37408  5012 ?        Sl   Aug28   0:47 xfce4-panel
root      9965  0.0  0.3  19248   896 ?        S    Aug28   0:00 Thunar --daemon
root      9967  0.0  1.0  37092  2720 ?        S    Aug28   2:59 xfdesktop
root      9971  0.0  0.5  27004  1468 ?        Sl   Aug28   0:00 /usr/lib/policykit-1-gnome/po
root      9976  0.0  0.7  33048  2024 ?        Ssl  Aug28   0:01 xfce4-volumed
root      9979  0.0  0.1   6988   356 ?        S    Aug28   0:00 /usr/lib/gvfs/gvfsd
root      9984  0.0  0.6  18072  1648 ?        S    Aug28   0:01 /usr/lib/i386-linux-gnu/xfce4
root      9990  0.0  0.2   7776   640 ?        S    Aug28   0:03 /usr/lib/gvfs/gvfs-gdu-volume
root      9993  0.0  0.2   7380   628 ?        S    Aug28   0:03 /usr/lib/gvfs/gvfsd-trash --s
root     10111  0.0  0.1   6680   336 ?        S    Aug28   0:00 xterm
root     10117  0.0  0.4   3920  1120 pts/1    Ss   Aug28   0:00 bash
root     15075  0.3  1.3   9736  3476 ?        Ss   04:25   0:00 sshd: root@pts/0
root     15128  0.2  1.2   4492  3180 pts/0    Ss   04:25   0:00 -bash
mao      15181  0.0  0.1   1728   440 ?        S    04:26   0:00 sleep 1
root     15182  0.0  0.3   2684   968 pts/0    R+   04:26   0:00 ps aux
root     16229  0.0  0.0   3044     8 pts/1    S    Aug28   0:00 su -
root     16237  0.0  0.0   4492     8 pts/1    S+   Aug28   0:00 -su
mao      19549  0.1  0.1  12920   384 ?        RNl  Sep16   5:57 /home/mao/./bin/wrapper-linux
mao      19551  9.6 67.0 330572 175856 ?       SNl  Sep16 336:59 /usr/lib/jvm/j2re1.7-oracle/b
mao      20643  0.2  0.8   4584  2296 ?        S    Aug21 103:40 sh ./bin/browse.sh
102      30222  0.0  0.2   3120   716 ?        Ss   Aug21   0:00 /usr/bin/dbus-daemon --system
xrdp     32636  0.0  1.0  49944  2632 ?        Sl   Aug21   0:51 /usr/sbin/xrdp
root     32639  0.0  0.5  29712  1500 ?        S    Aug21   0:01 /usr/sbin/xrdp-sesman
root     32752  0.0  0.7  31884  1924 ?        Sl   Aug21   0:00 /usr/sbin/console-kit-daemon

    As you can see, I am running java with freenet (which is not supposed to run in 256 MB anyway) as well as a desktop.

    top - 04:29:39 up 28 days, 23:28,  2 users,  load average: 0.25, 0.20, 0.12
Tasks:  46 total,   1 running,  45 sleeping,   0 stopped,   0 zombie
%Cpu(s):  0.0 us,  4.1 sy,  4.8 ni, 90.1 id,  0.0 wa,  0.0 hi,  0.0 si,  1.0 st
KiB Mem:    262144 total,   229892 used,    32252 free,        0 buffers
KiB Swap:   262144 total,    44520 used,   217624 free,    34116 cached

    The machine is pretty happy too.

    BlueVM knows what is doing.

  • netomxnetomx Moderator, Veteran

    Hate trolls

  • aglodekaglodek Member
    edited September 2013

    @Maounique said: As you can see, I am running java with freenet (which is not supposed to run in 256 MB anyway) as well as a desktop.

    Yeah, nice to do the "impossible", ain't it. Me like that, too :) However, for production purposes, like the 2 mailservers, I like to have +300% resources (like RAM, HDD) in reserve in case of spikes/unforseen events. Especially so on an (usually oversold) OpenVZ plan. Hence 256+256 vSwap is perfect for a service usually tooling along at a bit under 120 MB RAM.

  • s070s070 Member

    Hello guys. Sorry, not on the same time zone as you.

    @BlueVM : I'm not whoever-you-think-this-is. Want a TRX-Number? See your PM.

    Sending a screenshot would certainly be OK w/ blacked out information. However it does not prove anything since it can be altered, and it does NOT change the fact that something went wrong and that blueVM did not do the research themselves instead of asking me to fix their mistakes. It also stays that BlueVM do not answer when a PayPal dispute is opened.

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