New LiveChat Option, Live Support Rhino

Joel

Hi Guys,

Bit of a plug for a friend, he has developed a new Live Chat platform called Live Support Rhino. Take a look, see what you think.

Website: http://www.livesupportrhino.com/ Demo: http://www.livesupportrhino.com/demo

Load up the operator panel in 1 window, and the customer panel in another and give it a try.

Personally I don't use it, as I don't have a need. However he has done some good work so far, it's certainly usable with some good features, and more to add over time.

breton

108 usd for that? Lol.

Breezehost

Great Look, Should I use like livezilla I mean I can install free ?

ivanfilippov

Looks like its only $49 for the non-hosted version. http://www.livesupportrhino.com/faq/a/2/how-can-i-get-rhino

Taylor

@breton You are Referring to the hosted version. The script code $18 http://codecanyon.net/item/live-support-rhino/814003

@Breezehost Its not free software.

Joel

@breton said: 108 usd for that? Lol.

$18 self hosted, come back when you have something constructive to add.

ivanfilippov

I wonder what the pricing at http://www.livesupportrhino.com/faq/a/2/how-can-i-get-rhino is for then. Maybe the FAQ isn't updated yet.

Mon5t3r

@Joel said: come back when you have something constructive to add.

my constructive feedback is, don't put the hosted version for the first time, and put THAT $18 self hosted price at front side by side with the other. i have the same situation with breton. opened => watching the price show me $108 => closing browser tab.

Joel

@Mon5t3r said: my constructive feedback is, don't put the hosted version for the first time, and put THAT $18 self hosted price at front side by side with the other. i have the same situation with breton. opened => watching the price show me $108 => closing browser tab.

Which is a hell of a lot more useful than "mr lols" above ;) I've shot this thread to him via email, so anything you add here he can take on board. For the record, developer's name is Jerome, so i'll poke him to come in and personally respond.

Mon5t3r

@Joel great.. honestly, at the first time you really disappointed me (with that $108 :P ) i'm looking for another live chat script since my current live chat support really buggy in whmcs v4.5.2 and above. now i'll wait your friend.

GetKVM_Ash

Thanks Joel. We are also looking for alternatives :)

Damian

Cool! Since he'll be here to read: Are there any plans to add IM integration, specifically gtalk?

Infinity

Simplistic, looks interesting but I've seen many other similar scripts. Obviously not the same design etc.

Jerome

Thank you very much for all the feedback! Check regularly for updates...

ErrantWeb

Seems a lot like: http://codecanyon.net/item/live-support-chat-system/114361?WT.ac=search_item&WT.seg_1=search_item&WT.z_author=RyanDavies

did he get a extended licence of it or something?

Jerome

I bought that script and it was useless, so I started from scratch building my own (Rhino), same look (different images) but all new written in PHP5, MySQL5 and jQuery.

Jerome

Rhino Pro 1.2 has been released, the best release so far and probably the best live support software on the web.

What customer say:

Very easy to use and to install (took me literally 5 minutes to set up and config), 5 extra minutes to translate the script to French, 10min to set up icons.

Thanks for the amazing update! I’ll update my install now.

After 5 days of intensive testing I would like to give a short feedback: Awesome Work! Great Script! Works Perfectly! 5 Stars!

(Compare light and pro on live support rhino) - http://www.livesupportrhino.com/compare.

HalfEatenPie

Hm well seems like a blast from the past (or something new for me). I'd like to ask, did you incorporate the other chat supports? (such as gChat)?

Martin

@Jerome said: (Compare light and pro on live support rhino) - [http://www.livesupportrhino.com/compare].

This link doesn't work, shows a 404 page.

Mon5t3r

remove the "]" symbol.

Martin

@Mon5t3r said: remove the "]" symbol.

Thanks! I didn't noticed that.

Jerome

sorry for that, it should work now...

Damian

Couldn't get the demo to work. Anyone using this?

Jerome

What was the problem?

Damian

I logged in as operator on the Pro demo. And then waited for the user icon to change to online. It never did. So I tried clicking the button, and it wanted me to leave a message.

Do I need to do something further once I log in to the operator side?

Jerome

You need to make yourself available in the operator panel first and then open the chat window with a second browser. If you don't have two browser installed you can still use one but to test it extensively it is best to use two.

Damian

Thanks, that wasn't immediately obvious. :)

Can that be turned off, or otherwise set to always be available when I log in?

Jerome

Yes, when you logged in and you have made yourself available it will stay available as long you are logged in and the window (iPhone/Android/fluid) is open. The system will set you offline if you close the window or shut down the computer, otherwise your customer would still try to chat with you.

When all operators are offline, then the contact form will be displayed.

Damian

Thanks for the input. We're going to drop Zopim and try this out.

HalfEatenPie

@HalfEatenPie said: did you incorporate the other chat supports? (such as gChat)?

I don't think that question got answered.

If there's support for gChat I'd drop zopim and try this out too.

Damian

@HalfEatenPie said: I don't think that question got answered.

If there's support for gChat I'd drop zopim and try this out too.

Yeah, I was kinda disappointed that question got ignored, especially since we use gchat for mobile responses. But as much as Zopim sucks, i'm willing to try this out.